Reporting an Emergency


Have A Plan

Ready to Respond


WAYLAND'S UNIFIED 9-1-1 PROTOCOL

Give 9-1-1 Dispatchers L I P

WHEN REPORTING AN EMERGENCY IF POSSIBLE REMOVE YOURSELF FROM THE SOURCE OF THE EMERGENCY--- THEN DIAL 911

Give 911 Dispatchers L-I-P. Give Information in the following order:


Location: Exact location in this order:

Wayland, Address or Landmark

In a building - floor level; room #.

Best entrance if known.


Identity: Your name and relationship:

To the location or individual

A call back phone number.


Problem: Brief, exact description of the Incident.

What has happened.

What you know. NOT what you think you know.


YOU MAY BE ASKED:

If a Medical Emergency:

Do not hang up.

Questions will be asked based on L.I.P. information you gave.

First Aid Instructions may be given to you.


If it is a Road Emergency:

Obvious injuries?

Is there fire?

Is there Smoke? What is the smoke's color?

Explosion?

Is a truck involved? Shape of truck? Markings/placards on truck: color, shape?

Any obvious liquids leaking?

Obvious vapor?

Odd or distinctive smell?


If it is a Building Emergency:

Are there any injuries?

Is everyone out of the danger area and how do you know?

Where did they go? Is there a designated meeting place?

Is the incident inside a building or outside?

A fire? An explosion?

Odd or distinctive smell?

Do you know of any hazardous materials?

Where are those hazards in the building?


DURING A MAJOR EMERGENCY

DO NOT CALL 911 unless lives are in danger.

The 911 system in a major emergency can be brought down by too many calls. Informational numbers concerning power outages, water problems, etc., will be established for the community during major emergencies.

Out-of-State Contact: Be sure everyone in your emergency plan knows your Out-of-State Contact tel. #.

Be sure the Contact knows his/her role.

During a major emergency, circuits within the state and possibly the region could be busy. It may be possible to reach someone out-of-state. If people in your plan become separated they may be able to call your designated contact and that person can relay important information.

REPORTING ANY EMERGENCY

BY CELL PHONE: If using a cell phone you will not be connected to Wayland Emergency Dispatch. You will be connected to the State Police.

There is no 'address' identification with cell phone calls. Though not precise, the State Police Dispatch does have geographical positioning, but it may not come up if a call is abruptly cut.

For Instance: If there is an emergency outside of Liberty Pizza and you call 911 and say, "I'm calling from Liberty Pizza," and the phone connection breaks, the State Police may have a difficult time determining what city or town the call came from. If you had stated, "Wayland, Liberty Pizza" and the connection is broken they know where though not what the emergency is.

You are involved in a car accident on Rte 20 and you call 911 and say, "I've been in an accident on Rte 20," and the connection breaks, the State Police will have a problem dispatching help to you. If you say, "Wayland, Rte 20," the search becomes easier.

ENHANCED 9-1-1: Wayland phones, except cell phones as previously noted are tied to an Enhanced 9-1-1 system that identifies the origin or 'address' of a call. It DOES NOT identify where in the building the call is coming from. This is important in buildings like the High School. Giving precise location within the building is important information to give to the dispatcher.

CORDLESS PHONES: Remember that if the power goes out cordless phones or phones tied to an electrically dependent base will not work. Either have a spare princess type phone available or test your cordless or base operated phone to be sure it can be directly connected to a phone jack and by-pass the electrical base.

Please be sure everyone in your emergency plan understands these protocols and information.

Please share this Information with friends & colleagues.

Douglas Leard 2014